Shipping policy - Mer Air Terre

1. Introduction

Welcome to Mer Air Terre’s Shipping Policy.

This policy explains how we process, ship and deliver your orders, the costs involved, delivery times, tracking, and international shipments.

2. Order Processing

All orders are processed within 2 business days after payment confirmation, unless otherwise indicated at checkout.

Processing times may vary during peak sale periods.

3. Shipping Destinations

We ship worldwide.

Shipping options and prices differ depending on the destination country.

4. Shipping Rates & Delivery Times

France

• Delivery time: 2 to 4 business days
• Shipping cost:
  • Orders €0.00–€50.00 - €8.80
  • Orders €50.00 and up - Free

European Union (EU)

• Delivery time: 2 to 8 business days
• Shipping cost: €16.00

United Kingdom

• Delivery time: 1 to 3 business days
• Shipping cost: 58.00 USD (€49.00)

International / Other Countries

• Standard International
  • Zone 1*: €67.00
  • Zone 2**: €70.00
    
  • Liechtenstein: €16.00
  • La Réunion: €120.00
  • Zone 3**: 80.00 USD
  • Australia: 103.00 USD (€86.00)
  • New Zealand: 96.00 USD (€80.00)
  • India: 84.00 USD

* Hong Kong SAR, Japan, South Korea, Malaysia, Singapore, Vietnam, Philippines

** Bahrain, Qatar, Saudi Arabia, Sri Lanka, Taiwan, Tajikistan, Timor-Leste, Türkiye, Turkmenistan, Uzbekistan, Yemen, Thailand

*** United States, Canada, Switzerland, Norway, Israel & United Arab Emirates

Deliveries overseas may incur additional duties and import taxes, which are the responsibility of the recipient.

5. Order Tracking

Once your package has been shipped, you will receive an email with a tracking number.
You can follow the shipment directly via the carrier’s tracking system.

6. Customs, Duties & Taxes

For international orders, customs duties, VAT, import taxes, or other fees may be applied by your local customs authorities.

These are not included in our shipping fees and must be paid by the customer.

7. Delays & Exceptions

Transit times are estimates only and may vary due to:

• Carrier processing delays
• Customs clearance procedures
• Weather conditions
• Public holidays

Mer Air Terre is not responsible for delivery delays caused by the carrier.

8. Lost or Damaged Shipments

If your order arrives damaged or is lost during shipment, please contact us immediately at contact@merairterre.com.

Include your order number and photos if applicable, so we can assist you quickly.

9. Returns & Exchanges

This Shipping Policy addresses delivery only. For information on product returns or exchanges, please consult our Return Policy page.

10. Contact

If you have any questions about delivery, carriers, payment, or anything else related to your order, you can contact us at:

MATWATCHES (MER AIR TERRE)
contact@merairterre.com
+33 1 42 66 23 73
18 rue Vignon, 75009 Paris, France